Supply Chain Now

In this episode of Supply Chain Now, hosts Scott Luton and Karin Bursa are joined by Gustav Khambatta, Senior Vice President of Freight Payment Sales at U.S. Bank, to unpack key takeaways from 2024 and explore what lies ahead for global supply chains in 2025. The conversation delves into the evolution of ERP technology, the critical role of cybersecurity, and the growing importance of quality data in driving decision-making. Gustav highlights the value of the U.S. Bank Freight Payment Index as a benchmarking tool, while the panel shares insights on leveraging AI, industry collaboration, and preparing for the unexpected. Tune in for actionable insights and bold predictions that will help you stay ahead in the ever-evolving world of global supply chain management.Additional Links & Resources:Check out the Latest U.S. Bank Freight Payment Index: https://bit.ly/scn-us-bankConnect with Gustav: https://www.linkedin.com/in/gustav-khambatta-384852/Learn more about our hosts: https://supplychainnow.com/aboutLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Breaking Through the Chaos: Supply Chain Maturity in an Age of Economic Volatility: https://bit.ly/49N8IKyThis episode is hosted by Scott Luton and Karin Bursa, and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/adapting-change-2024-lessons-supply-chain-insights-2025-predictions-us-bank-1377

Join us for this week's episode of The Buzz, as we take a deep dive into the critical topic of returns management during the peak returns season, aptly dubbed "Returnuary."As retailers brace for an anticipated 17% return rate of all sales in 2024, equating to a staggering $890 billion in returns, the conversation highlights the operational, logistical, and financial challenges that come with managing these returns. In this episode, hosts Scott Luton and Sofia Rivas explore:The implications of stricter return policies, the rising trend of fraudulent returns, and the environmental impact of returns-related wasteThe current state of the manufacturing industry, which shows signs of growth despite concerns over tariffs and trade policies.Tech trends that could shape 2025Upcoming supply chain events in the new yearAnd much more!Join the conversation as we welcome the new year with a clean slate, even in the world of global supply chain. Additional Links & Resources:With That Said: https://bit.ly/3PpmucWThe State of Freight 2025: https://bit.ly/4a2C4ER‘Returnuary’ — after the peak shopping season comes the busiest return month of the year: https://bit.ly/4j0Fax7Narvar Interview: https://bit.ly/4gZt4TdReverse Logistics Association: https://bit.ly/3BSTJSRDemand ticks up as manufacturers pin hopes on Trump administration: PMI: https://bit.ly/40mgIz7Tech Trends That Could Shape 2025: https://bit.ly/4iXrwepManifest: https://bit.ly/4iDIYULGartner Supply Chain Symposium: https://bit.ly/403K83tSAPICS: https://bit.ly/40oGfYxSupply Chain Now en Espanol: https://bit.ly/3g9LtQcLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Breaking Through the Chaos: Supply Chain Maturity in an Age of Economic Volatility: https://bit.ly/49N8IKyThis episode is hosted by Scott Luton and Sofia Rivas and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-tackling-returns-sustainability-1376

The University of South Carolina's Operations and Supply Chain program is renowned for its practical, hands-on approach to education, which has propelled it to the top ranks in the nation. In today's episode of Supply Chain Now, we continue our NOW Generation series, as host Scott Luton welcomes Giuliano Marodin, the Continental Chair Professor in Operations & Supply Chain at the Moore School of Business at the University of South Carolina, along with three of his students, Yana Patel, Aiden Anderson, and Julie Crouse. Listen in as our guests discuss the program's success, with its strong emphasis on real-world application through the Capstone Consulting projects. The students share some of their project experiences and their willingness to tackle actual business challenges, gaining invaluable experience and professional communication skills. Learn about the faculty's dedication to student success, coupled with a supportive and interconnected student community, fostering a culture of mentorship and continuous improvement. Join us and learn how the holistic and experiential learning environment at the University of South Carolina is not only nationally recognized, but also prepares students for successful careers and shapes them into better individuals, ready to make a significant impact in the global supply chain industry.Additional Links & Resources:Connect with Yana: https://www.linkedin.com/in/yana-patelConnect with Aiden: https://www.linkedin.com/in/-aidenanderson/Connect with Julie: https://www.linkedin.com/in/juliecrouse/Connect with Giuliano: https://www.linkedin.com/in/giuliano-marodin/Learn more about the Operations and Supply Chain Center at the University of South Carolina: https://sc.edu/study/colleges_schools/moore/research_and_centers/centers/operations_and_supply_chain_center/index.phpLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Breaking Through the Chaos: Supply Chain Maturity in an Age of Economic Volatility: https://bit.ly/49N8IKyThis episode is hosted by Scott Luton and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/now-generation-classroom-global-supply-chain-innovators-1375

In this first episode of 2025 here at Supply Chain Now, Scott W. Luton sits down with Alan Amling, Distinguished Fellow at The University of Tennessee Supply Chain Institute, and Don Maier, Associate Professor of Practice at the University of Tennessee, Knoxville, for an insightful conversation on navigating challenges and seizing opportunities in the evolving supply chain landscape.Alan and Don share insights on the competitive dynamics between industry giants like FedEx and UPS, the growing influence of retail logisticians, and the critical role of automation and technology in addressing workforce and operational hurdles. The discussion also explores the geopolitical factors reshaping global supply chains and how businesses can build resilience through strategic planning and innovation.Tune in for practical takeaways, including how organizations can adapt to shifting customer expectations, leverage collaborative planning, and maintain agility in the face of ongoing disruption.Jump into the conversation:(00:00) Intro(08:12) Reflecting on personal highlights from 2024(14:07) Exploring career journeys: From UPS to academia(18:53) Insights on UPS and FedEx competition dynamics(25:42) The role of drivers in building strong supply chains(28:33) Discussing cultural shifts and the challenges of trust-building(32:48) Maritime logistics trends: Sustainability and automation(38:17) Challenges with automation in U.S. ports(42:11) Addressing geopolitical risks and supply chain resilience(47:30) The rise of retail logisticians and their impact(51:23) Lessons from Netflix on organizational agility and courage(57:08) Key takeaways from 2024(01:02:33) Bold predictions for 2025(01:09:21) Anticipating the impact of automation and tariffsAdditional Links & Resources:Connect with Alan Amling: http://linkedin.com/in/alanamlingConnect with Don Maier: https://www.linkedin.com/in/donald-maier-2795431/Learn more about Haslam College of Business, UTK: https://haslam.utk.edu/supply-chain-management/Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDWEBINAR- Breaking Through the Chaos: Supply Chain Maturity in an Age of Economic Volatility: https://bit.ly/49N8IKyThis episodes was hosted by Scott W. Luton and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/maritime-logistics-organizations-nimbleness-predictions-2025-1374

Sustainability plays an essential role in shaping the future of supply chains - take your first steps to going green here.In this classic episode, hosts Scott Luton and Kim Reuter engage with seasoned experts Paul Delbar and Bart Verbruggen from OMP to illuminate the complexities and opportunities of sustainable supply chain planning.Throughout their discussion, they emphasize the proactive steps required for meaningful sustainability initiatives, the challenges of integrating sustainability into traditional models, and the importance of educating and empowering teams to drive change. Whether you're responsible for supply chain operations, interested in sustainability, or looking for ways to meet increasing consumer and investor demands for greener practices, this episode offers valuable insights and actionable advice to help you navigate your sustainability journey. Jump into the conversation: 00:00 Introduction to Paul and Bart05:45 Increasing effectiveness and sustainability through supply chain planning 08:22 How to incorporate sustainability metrics12:20 Balancing sustainability and profitability 15:44 Adapting to sustainability legislation23:59 Reducing transport and carbon emissions for future readiness28:48 Aligning supply chain planning with sustainability strategy32:31 Anticipating and evaluating scenarios to meet sustainability metrics40:16 Why you should reject current frameworks for collaborationAdditional Links & Resources:Connect with Paul: https://www.linkedin.com/in/paul-delbar/ Connect with Bart: https://www.linkedin.com/in/verbruggenbart/ E-book: The CSCO guide to Green Planning- https://omp.com/resource-center/e-books/green-planningLearn more about OMP: https://omp.com/ Connect with Kim: https://www.linkedin.com/in/kimberly-reuter-csg/ Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.comSubscribe to Supply Chain Now: https://supplychainnow.com/joinCheck out Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis original episodes is hosted by Scott Luton and Kim Reuter. For additional information, please visit our dedicated show page at: https://supplychainnow.com/green-planning-csco-organization-reach-sustainability-goals-1300

Now’s the time to learn to stay ahead of supply chain disruptions and improve your materials management capabilities for a competitive edge.In this classic episode of Supply Chain Now, hosts Scott W. Luton and Kim Reuter explore the evolving landscape of materials management in the fast-moving consumer goods supply chain space. Joined by Michael King, Chief Customer Experience Officer at Nulogy, and Kevin Wong, Co-founder and Chief Operating Officer at Nulogy, the discussion uncovers the critical role of technology in managing unpredictable demand, increasing product complexity, and the overall efficiency of supply chains.Expect actionable advice, expert opinions, and a masterclass in leveraging technology to drive supply chain success. Jump into the conversation: 00:00 Introduction to Michael King and Kevin Wong06:54 Leveraging technology for global supply chain success09:56 Increasing awareness and tools for materials management14:09 Understanding how high fines impact supply chain operation efficiency17:33 Enterprise organization’s move towards integrated supply chain20:05 Embracing change in technology for leadership23:50 The role of data collection and predictive analytics in reshaping business27:07 How new technology reduces invoicing latency and improves cash flow33:51 Why enterprise software complexity and cybersecurity are critical35:40 Assess interactions, embrace change, and surf through41:59 Empowering your team's successAdditional Links & Resources:Connect with Kevin: https://www.linkedin.com/in/knwong/ Connect with Michael: https://www.linkedin.com/in/mikeking33/ Learn more about Nulogy: https://www.linkedin.com/company/nulogy/ Nulogy's eBook- Waste Not: Solving Materials Management Challenges in the External Supply Chain: https://bit.ly/3zdnqfKNulogy's Industry Report- Contract Manufacturing: The Value of a Contract-Based Approach: https://bit.ly/4cfoRZOConnect with Kim: https://www.linkedin.com/in/kimberly-reuter-csg/ Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.comSubscribe to Supply Chain Now: https://supplychainnow.com/joinCheck out Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis original episode is hosted by Scott Luton and Kim Reuter. For additional information, please visit our dedicated show page at: https://supplychainnow.com/materials-management-mastery-external-supply-chain-1293

Ever wondered how AI is transforming the future of supply chains?In this classic episode, hosts Scott W. Luton and Kevin L. Jackson are joined by David Vallejo, Vice President and Global Head of Digital Supply Chain Product Marketing at SAP, and Ronny Horvath, Partner Digital Supply Chain at IBM Consulting, to explore the game-changing role of artificial intelligence in supply chain management. Together, they dive deep into the practical applications of AI, revealing how companies are leveraging this technology to enhance efficiency, drive innovation, and tackle the most pressing challenges in today’s supply chain landscape.Listeners will gain insights into the key motivators behind AI adoption, from improving data-driven decision-making to automating repetitive tasks and how these advancements are reshaping the industry. Plus, learn about the importance of data management, overcoming resistance to change, and what the future holds for AI-powered supply chains as we approach 2025.Jump into the conversation:(00:00) Introduction with David Vallejo and Ronny Horvath(09:19) The current state of supply chain and AI(16:52) Overcoming challenges in AI implementation(22:31) Predictions for AI and digital supply chains by 2025(28:46) The human factor in AI adoption(35:17) Use cases and selection criteria for AI solutions(49:29) Final thoughts and advice for AI implementationAdditional Links & Resources:Generative AI - ERP study 2024: Achieving enterprise-scale improvements with SAP-specific generative AI: https://www.ibm.com/account/reg/us-en/signup?formid=urx-52881Connect with David Vallejo: https://www.linkedin.com/in/vallejodavid/ Connect with Ronny Horvath: https://www.linkedin.com/in/ronhorvath/ Learn more about our hosts: https://supplychainnow.com/about Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis original episode was hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/insights-digital-transformation-unlocking-potential-ai-supply-chain-1331

Prepare your supply chain for peak season success with actionable insights from industry experts. In this classic episode, hosts Scott W. Luton and Kim Reuter are joined by special guests Wes Arentson and Tony Thrasher from SPS Commerce to discuss essential strategies for navigating the busiest time of the year. From making the right investments in Q4 preparation to the importance of post-mortem reviews in Q1, our experts share invaluable advice on optimizing your logistics and retail operations. Gain insights into building strong vendor relationships, embracing automation, and leveraging data analytics for demand forecasting. Whether you’re a logistics professional or a retail supply chain enthusiast, this episode equips you with the knowledge to enhance efficiency, prevent disruptions, and, ultimately, delight your customers. Tune in for a comprehensive guide to mastering peak season logistics and making strategic decisions that drive success throughout the year.Additional Links & Resources:Learn more about SPS Commerce: https://www.spscommerce.com/ Accelerate time to revenue with SPS for 3PLs: https://bit.ly/4bAQqM4Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis origianl episode is hosted by Scott Luton and Kim Reuter. For additional information, please visit our dedicated show page at: https://supplychainnow.com/sync-success-tips-tackle-peak-season-1288

This classic episode of Supply Chain Now dives into how Georgia-Pacific, a nearly 100-year-old company, embraces digital transformation. Listen in as hosts Scott Luton and Kevin L. Jackson welcome Roshan Shah, VP of Applied AI and Products at Georgia-Pacific, to discuss how they use machine learning and artificial intelligence to improve decision-making, reduce waste, and make their operations more sustainable.Join us for this captivating conversation as Scott, Kevin, and Roshan highlight the importance of human-AI collaboration, how technology can empower people, not replace them, and also share valuable insights on leadership and navigating change management within a large organization.Additional Links & Resources:Connect with Roshan: https://www.linkedin.com/in/roshansh/Learn more about Georgia Pacific: https://www.gp.com/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkThis original episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/future-manufacturing-AI-sustainability-georgia-pacific-1282

Selecting the right Transportation Management System (TMS) solution can be crucial for businesses. Finding a solution with the right balance of cost efficiency, visibility, good customer service, scalability, risk management, and analytics can be a difficult decision. Sometimes you get it right- and sometimes you get it wrong!In this classic episode of Supply Chain Now, hosts Scott Luton and Mary Kate Love welcomed Cody Graham, founder and president of Neon Logistics, and Anthony Ceritelli, senior director of Customer Success with Turvo, and discussed their unique business relationship. Neon Logistics initially partnered with Turvo for a TMS implementation but later switched to a different tech platform. However, they found the new platform fell short of their needs and returned to Turvo. The switch to the new platform cost Neon Logistics around $1 million in total costs, including time, additional vendors, and lost revenue from customers. Join us for this conversation, and learn from Graham's unique experience. Find out more about how it's not just about implementing a software solution; it's about choosing a strategic tool and partner that aligns with the organization's goals and values, and facilitates continuous improvement in the supply chain. Additional Links & Resources:5 Ways to Build a Battle-Tested Carrier Network: https://info.turvo.com/5-ways-to-build-carrier-networkLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis original episode is hosted by Scott Luton and Mary Kate Love. For additional information, please visit our dedicated show page at: https://supplychainnow.com/why-grass-greener-neon-logistics-tms-selection-story-1261

Join us for this week's episode of The Buzz, as we dive deep into the ever-changing dynamics of global supply chains while reflecting on the year's challenges and successes. In this episode, hosts Scott Luton and Tandreia Bellamy emphasize the importance of adapting to emerging trends like quantum computing, the latest developments in the U.S. warehousing industry, and the introduction of new Chinese export restrictions. They also welcome special guest Brandon Daniels, CEO of Exiger, who shares insights on leveraging AI for supply chain resilience and the importance of eradicating modern slavery through partnerships with organizations like Hope for Justice and Slavery Free Alliance. Listen in to learn more about the interconnectedness of global supply chains and the need for innovative solutions to complex challenges. This episode not only informs but hopefully inspires action toward creating a more equitable global supply chain ecosystem.Additional Links & Resources:With That Said: https://bit.ly/3ZWOquIManifest 2025: https://bit.ly/4iDIYULElevate Our Kids: https://bit.ly/3OpU025South Jersey’s warehousing boom is still hot. But it could be slowing: https://bit.ly/3DseUeGGoogle says it has cracked a quantum computing challenge with new chip: https://bit.ly/4giWyveChina bans exports to US of gallium, germanium, antimony in response to chip sanctions: https://bit.ly/3VII4g9More than half of leaders haven’t trained in AI, survey shows: https://bit.ly/3DfDzmNHope for Justice: https://bit.ly/4iGVV0qSlave-Free Alliance: https://bit.ly/3DjqrgBLearn more about Exiger: www.exiger.comConnect with Brandon: https://www.linkedin.com/in/brandondanielslegalconsult/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkThis episode is hosted by Scott Luton and Tandreia Bellamy and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-future-supply-chain-ethics-responsibility-1367

In this episode, host Scott W. Luton is joined by Mike Griswold, Vice President Analyst at Gartner, for a thought-provoking discussion on the most impactful supply chain trends of 2024 and bold predictions for 2025. Together, they explore how advancements in generative AI are reshaping supply chain operations and the renewed emphasis on investing in people to drive innovation and productivity.Mike shares insights from Gartner’s Supply Chain Top 25, spotlighting companies like P&G for their mastery of digital innovation and Diageo for leveraging sustainability as a business driver. The conversation also delves into AstraZeneca’s ambitious plans for carbon neutrality and medical breakthroughs by 2030. For supply chain leaders, this episode highlights the importance of adopting proven technologies in innovative ways, prioritizing employee well-being, and embracing sustainability as a path to both profitability and positive change.Jump into the conversation:(00:00) Intro(03:40) Reflecting on key supply chain takeaways from 2024(06:15) The rise of generative AI in supply chain operations(09:50) Practical applications of AI: Efficiency and decision-making(13:30) People-centric strategies and the evolving employee value proposition(17:45) Highlights from Gartner’s Supply Chain Top 25: P&G and Diageo(21:10) Sustainability as a business driver(24:30) AstraZeneca’s bold goals for 2030 and supply chain innovation(28:50) Geopolitical challenges and the democratization of technology(32:15) Tariffs and network modeling: Preparing for uncertainty in 2025(36:40) The importance of scenario planning for demand and supply(40:25) Predictions for 2025Additional Links & Resources:Connect with Mike Griswold: https://www.linkedin.com/in/mike-griswold-6a68922/Learn more about Gartner: https://www.gartner.com/enConnect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis episode was hosted by Scott Luton and produced by Joshua Miranda. For additional information, please visit our dedicated show page at: https://supplychainnow.com/reflections-projections-global-supply-chain-2024-2025-1366

In this episode of Supply Chain Now, host Scott W. Luton sits down with David Morin, Vice President of Client & Retail Strategy at Narvar, to explore the evolving world of returns management and the operational complexities shaping today’s retail landscape. David shares insights into how Narvar is enhancing customer experiences post-purchase while addressing the critical challenges of returns logistics. From the role of AI in improving returns processing to strategies for fostering a seamless omnichannel experience, David emphasizes the importance of customer and retailer satisfaction alike.For retail and supply chain leaders, this episode uncovers the delicate balance between delivering exceptional customer experiences and managing costs in a world of increasing returns. Tune in to discover how innovative practices and cross-functional strategies can help retailers drive loyalty, enhance inventory management, and optimize reverse logistics for the future.Jump into the conversation:(00:00) Intro(04:32) The role of Narvar in the post-purchase customer experience(08:05) Key trends from Shoptalk 2024: AI and unified commerce(13:23) How AI is transforming retail and consumer interactions(16:03) Understanding return fraud and its impact on retailers(20:23) The challenges of managing reverse logistics(24:46) Financial impact of return fraud and rising costs(28:40) Operational impact of returns management and quality control(33:15) Approaches to mitigating return fraud(37:13) Leveraging customer data for tailored returns programs(40:12) Using AI to enhance returns processes and detect fraud(42:30) Final takeaways and Narvar’s strategic visionResources:Connect with David Morin: https://www.linkedin.com/in/davidmorinsf/Learn more about Narvar: https://corp.narvar.com/Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkUPCOMING WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis episode was hosted by Scott Luton and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/reinventing-retail-returns-management-improving-fraud-prevention-1365

Join us for this week's episode of The Buzz, as we delve into the evolving landscape of supply chain management, emphasizing the critical role of automation and technology. In this episode, hosts Scott Luton and Kevin L. Jackson welcome special guest Nathan Chaney, Founder of Supply Chaney, to discuss:Amazon's latest automated distribution center in Shreveport, LouisianaThe latest ongoing negotiations between the USMX and ILA, where automation has become a significant sticking point, raising concerns about job security among dock workersHow blockchain is quietly transforming various industries, including food safety and international tradethe integration of technology in supply chain education and the need for a balanced curriculum that focuses on core concepts alongside emerging innovations.And much more!Join the conversation as we explore the fundamentals and the future of the supply chain industry. Additional Links & Resources:Connect with Nathan: https://www.linkedin.com/in/nathanchaney/Learn more about Supply Chaney: www.supplychaney.comWith That Said: https://bit.ly/4f4JCaV The Elevate Our Kids fundraiser: https://bit.ly/3OpU025 Gartner Announces Rankings of the Top 25 North American Supply Chain Undergraduate and Graduate University Programs for 2024: https://bit.ly/49ATecA Kevin's Favorite Digital Transformers Episode: Beyond The Hype: How Blockchain Is Quietly Transforming Business: https://bit.ly/3Bb7oV4 Solana supply chain attack contained, but users face six-figure losses: https://bit.ly/49sSoONAmazon’s New Robotic Warehouse Will Rely Heavily on Human Workers: https://bit.ly/3VuO4ZKNJ port workers' contract talks stuck over adding automation as January deadline nears: https://bit.ly/4gn538gLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis episode is hosted by Scott Luton and Kevin L. Jackson, and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-embracing-automation-supply-chain-1364

In this episode of Supply Chain Now, hosts Scott W. Luton and Kim Reuter explore the world of retail supply chain innovation with an outstanding panel featuring Venky Avunoori, Vice President of eCom and Customer Technologies at Spencer's & Spirit, Jim Ray, Divisional Vice President of Supply Chain Technology at Spencer's & Spirit, and Justin Cramer, Co-founder at ProShip. Together, they uncover the behind-the-scenes strategies powering the iconic retail brands Spencer’s and Spirit Halloween.Their insightful discussion reveals how these retail giants master the art of omnichannel fulfillment, navigate seasonal supply chain complexities, and ensure seamless customer experiences. From the challenges of opening 1,500 pop-up stores in weeks to leveraging AI-driven insights and custom-built technologies, this episode is packed with actionable insights and innovative approaches.Jump into the conversation:(00:00) Intro(04:00) Half marathons, hockey, and ballroom dancing(07:35) Overview of Spencer's & Spirit's unique retail model(12:32) The year-round planning behind Spirit Halloween(16:11) Inventory optimization and the role of pop-up stores(20:15) Omnichannel strategies: BOPIS and ship-from-store(25:00) Overcoming challenges with inventory visibility in stores(29:07) Leveraging custom technology for temporary distribution centers(33:19) AI and gen AI innovations for seasonal operations(37:42) Future of retail fulfillment: Mini fulfillment centers and q-commerce(42:10) Managing customer expectations in a volatile carrier environment(46:00) Launching Spirit Christmas: A new seasonal challenge(48:50) The importance of customer and employee experience(51:35) Key takeaways from Spencer's & Spirit's supply chain strategies(54:00) Evolving with customer needs and technologyResources:Download the ProShip Report- https://bit.ly/408liBeSchedule a Discovery Call- https://bit.ly/3XTM0weConnect with Justin Cramer: https://www.linkedin.com/in/justincramer/Connect with Jim Ray: https://www.linkedin.com/in/jim-ray-ohio/Connect with Venky Avunoori : https://www.linkedin.com/in/venkyavunoori/Learn more about ProShip: https://proshipinc.com/Learn more about Spencer's & Spirit: https://www.spencersonline.com/Connect with Kim: https://www.linkedin.com/in/kimberly-reuter-csg/Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rszWEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFzWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis episode was hosted by Scott Luton and Kim Reuter, and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated episode page at: https://supplychainnow.com/unmasking-omnichannel-secrets-retail-giant-conversation-spencers-gifts-1363

In this episode of Supply Chain Now, hosts Scott W. Luton and Jake Barr welcome Craig Allan, President of BWS Logistics, and Sam Foley, Chief Growth Officer at Turvo, to uncover how next-generation tech is advancing logistics and setting new standards for customer satisfaction. Craig and Sam share their experiences in modernizing logistics operations, from drastically cutting billing times to simplifying the complexity of multi-leg shipments through enhanced visibility and real-time tracking.Together, they discuss the benefits of Turvo’s collaborative platform, which empowers BWS to offer clients a customized, seamless experience that puts the customer in control. With open APIs, data-driven decision-making, and a laser focus on efficiency, this conversation provides supply chain leaders valuable insights on harnessing digital transformation to improve workflows and increase competitive edge. Jump into the conversation:(00:00) Intro(03:18) Growth and innovation journey at BWS Logistics(05:51) Shifting from legacy systems to Turvo for visibility(12:45) Boosting productivity by streamlining multi-leg shipments(19:00) Real-time container tracking and Drayage cycle management(22:35) Reducing billing time from three days to minutes(26:15) Using analytics to optimize carrier performance(33:21) Elevating customer experience through flexible visibility(36:43) Simplifying workflows to eliminate manual tasks(39:28) Expanding into cross-border trade(43:05) Key takeaways for supply chain leadersAdditional Links & Resources:Check out the Turvo Playbook: https://info.turvo.com/proprietary_tms_vs_modern_tms-playbook Connect with Samantha Foley: https://www.linkedin.com/in/samanthafoley/Connect with Craig Allan: https://www.linkedin.com/in/craigallan31/ Learn more about Turvo: https://turvo.com/ Learn more about BWS Logistics: https://bws-logistics.com/ Connect with Jake: https://www.linkedin.com/in/jake-barr-3883501/ Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYxWEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rszWEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFzWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis episode was hosted by Scott Luton and Jake Barr. For additional information, please visit our dedicated show page at: https://supplychainnow.com/seeing-full-picture-visibility-your-way-bws-logistics-turvo-1362

Join us for this week's episode of The Buzz, as we dive deep into the implications of a recent $6 billion federal loan aimed at supporting Rivian’s expansion in Georgia, while also examining the broader impact of tariffs and political dynamics on the automotive industry.In this episode, host Scott Luton welcomes special guest host Koray Kose to the show to discuss:Rivian's significant hurdles and the future of the EV marketThe rise of agentic AI, which has the potential to transform supply chain operations by autonomously making decisions and executing actions based on real-time dataThe critical need for organizations to prioritize cybersecurity in light of increasing ransomware attacksAnd much more!Join us as we unpack these pressing issues and explore actionable insights for navigating the complexities of today’s supply chain environment.Additional Links & Resources:Connect with Koray on LinkedIn: https://www.linkedin.com/in/koraykoese/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYxWEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rszWEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFzWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis episode is hosted by Scott Luton and Koray Kose and produced by Amanda Luton and Trisha Cordes. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-tackling-tariffs-trade-dynamics-1361

In this episode of Supply Chain Now, hosts Scott W. Luton and Jake Barr are joined by two of Manhattan’s best - Kristin Kay, Senior Design Lead, and Laura Beth Andres, Solutions Consulting Advisor. Together, they discuss the importance of transportation planning in enhancing supply chain efficiency and performance.The conversation explores the best practices in inbound and outbound logistics, offering insights into optimizing shipment consolidation, resource allocation, and carrier selection. Kristin and Laura Beth share insights on how real-time data and cloud-native solutions are reshaping the transportation landscape, enabling businesses to meet evolving customer demands and manage disruptions more effectively.Tune in to hear how Manhattan's innovative solutions are helping supply chain leaders streamline logistics, boost resilience, and drive ROI in today’s dynamic global market.Jump into the conversation:(00:00) Intro(03:12) Exploring key challenges in transportation planning(07:45) Addressing inbound and outbound logistics complexities(11:28) The role of technology in driving supply chain efficiency(14:50) Optimizing shipment consolidation for cost savings(17:35) Balancing resource allocation in logistics(20:41) Effective carrier selection strategies for better outcomes(24:05) The impact of data on improving transportation decisions(27:14) Managing dynamic carrier relationships(30:19) Strategies for sustainable transportation in supply chain(33:43) Integrating transportation and warehouse management(35:25) Modeling tools for better decision-making(36:56) Using predictive analytics to anticipate disruptions(39:15) Importance of continuous improvement in logistics(41:20) Building a resilient and efficient supply chainAdditional Links & Resources:Making the Case for TMS: Driving Supply Chain ROI- https://bit.ly/4f2YkjtConnect with Kristin Kay: https://www.linkedin.com/in/kristin-kay/Connect with Laura Andres: https://www.linkedin.com/in/laura-beth-andres-b224b0b/Learn more about Manhattan: http://www.manh.com/Connect with Jake: https://www.linkedin.com/in/jake-barr-3883501/Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Unlocking the Power of Digital Transformation: Building AstraZeneca's Resilient, Decision-Centric Supply Chain: https://bit.ly/4fHYooJWEBINAR- The Cold Chain Dilemma: Why Visibility Falls Short and What Really Works: https://bit.ly/4hpu8k9WEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYxWEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rszWEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFzWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale:

In this new episode of our Supply Chain Leadership Across Africa Series, hosts Scott W. Luton and Jenny Froome are joined by Edwin Mulwa, Director and Team Lead, Digital Solutions Global Technical Team at VillageReach, and Derick Lung’aho, Acting Chief Programs Officer at Medic. Together, they explore the transformative power of digital tools in strengthening community healthcare supply chains across Africa.Edwin and Derick share insights into how their organizations are leveraging innovative technology to enhance data visibility, optimize healthcare delivery, and empower community health workers with the tools they need to drive meaningful outcomes. For supply chain and healthcare leaders, this conversation discusses challenges like infrastructure limitations, digital literacy, and the importance of user-centered design. The big takeaway? Strategic partnerships, scalable solutions, and a focus on local needs can ensure better health access and equity for communities everywhere.Additional Links & Resources:Learn more about digital tools for community health workers: https://bit.ly/3OBGrwUConnect with Edwin: https://www.linkedin.com/in/eddiemulwaConnect with Derick: https://www.linkedin.com/in/derick-lung-aho-524b9ba/Learn more about Medic: https://medic.org/Learn more about Village Reach: www.villagereach.orgLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Future-Proof Your Logistics: AI-Powered Solutions for Competitive Edge: https://bit.ly/3BouB5EWEBINAR- Unlocking the Power of Digital Transformation: Building AstraZeneca's Resilient, Decision-Centric Supply Chain: https://bit.ly/4fHYooJWEBINAR- The Cold Chain Dilemma: Why Visibility Falls Short and What Really Works: https://bit.ly/4hpu8k9WEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYxWEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: https://bit.ly/40K1rszWEBINAR- How Ferguson's Metrics-Driven Strategy Drove an 18% Improvement in Operational Efficiency: https://bit.ly/3YBbsFzWEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaDThis...

Join us for this week's episode of The Buzz, as we dive into how adaptive planning is revolutionizing how organizations approach supply chain management, allowing for greater flexibility and responsiveness to a changing market.In this episode, hosts Scott Luton and Kim Reuter welcome special guests Rick McDonald, CEO of Rick McDonald Supply Chain Advisory, and Mike Landry, CEO of ketteQ, to discuss the challenges of traditional planning methods, and highlight the need for innovative solutions that leverage real-time data. Listen in as the panel also discusses:The importance of integrating various data sources to enhance demand forecasting and improve inventory managementThe effects of the Canadian Postal Workers StrikeThe impact (or not?) of a shorter holiday shopping seasonThe shifting landscape of supply chain operations And much more!Join the conversation as we explore actionable strategies and the future of supply chain planning in an increasingly complex environment.Additional Links & Resources:Connect with Mike on LinkedIn: https://www.linkedin.com/in/mike-landry-gt/ Connect with Rick on LinkedIn: https://www.linkedin.com/in/rickmcdonald82/With That Said: https://bit.ly/3Z5a52k Elevate Our Kids: https://bit.ly/3OpU025 Canadian Postal Workers Strike Drags On as Weekend Talks Fail to Break Deadlock: https://bit.ly/4i282EO Spencer's Episode: https://bit.ly/4fAMJIx It’s a shorter holiday season. Does that matter? https://bit.ly/3OmXxOX Gartner Planning Summit: https://bit.ly/3AYPULg Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Future-Proof Your Logistics: AI-Powered Solutions for Competitive Edge: https://bit.ly/3BouB5EWEBINAR- Unlocking the Power of Digital Transformation: Building AstraZeneca's Resilient, Decision-Centric Supply Chain: https://bit.ly/4fHYooJWEBINAR- The Cold Chain Dilemma: Why Visibility Falls Short and What Really Works: https://bit.ly/4hpu8k9WEBINAR- 2025 Supply Chain Outlook: Preparing for Economic and Commercial Shifts: https://bit.ly/4fKWvYxWEBINAR- Introduction to Microsoft Supply Chain: Enabling Scale and Complexity: