In this episode, John Latka talks about Incoming Phone Calls.

Even in this digital age, customers want the option to call. And when they do, they prefer to be greeted by a human.

John also addresses how Covid-19 has driven people even further toward digital research and using a phone, making incoming phone calls more and more important to increasing sales.

In addition, he talks about what callers expect and what they can detect on phone calls. And, he also lists what dealerships need to have in place to handle incoming calls successfully.

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For more information:
https://www.automotivebusinesssolutions.com/