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Grayed Out Music

Song or album is grayed out, and cannot be selected or played.

Here are some reasons Amazon Music Unlimited titles no longer show as available:

  • The titles were removed from the Amazon Music Unlimited catalog.
  • Your Amazon Music Unlimited subscription expired or was canceled.
  • Your Amazon Music Unlimited subscription was downgraded to Amazon Music Unlimited Single-Device Plan. You will need to re-download music in Standard Quality for offline playback.
  • You haven’t used the app while connected to a wireless network in the past month.
  • You have recently updated the Amazon Music app and need to re-download your music. All your offline music will be re-downloaded in one go when you select the Download option. If you do not have a Wi-Fi connection currently, you can select the option to download when Wi-Fi is available and the download will be queued.