Issues Streaming Amazon Music
Songs keep buffering, pausing, or not playing when trying to stream my Amazon Music.
To stream music without issues, you need a strong Internet connection. To troubleshoot streaming issues:
- Confirm that your device is connected to Wi-Fi or a mobile network.
- If using a mobile network, confirm that the Amazon Music app settings allow for Cellular.
- Force stop and reopen the app.
To stream HD and Ultra HD music with Amazon Music Unlimited, you need a strong Internet connection. To troubleshoot streaming issues:
- Confirm that your device supports 16-bit/44.1kHz and higher playback.
- If your device isn’t capable of HD and Ultra HD playback, use an external DAC that supports processing a bit depth of 16-bit and a sample rate of at least 44.1 kHz.
- Open the Amazon Music app to check the audio quality of the song you’re playing. HD or Ultra HD badging displays on the Now Playing page when the song is available at that quality.
- Spatial Audio is available through the Amazon Music app on Android, iOS, Fire Tablet (with Fire OS 6 and above), Fire TV, including select streaming devices, smart TVs, and smart speakers.