Grayed Out Music

Song or album is grayed out, and cannot be selected or played.

Here are some reasons Amazon Music Unlimited titles no longer show as available:

• The titles were removed from the Amazon Music Unlimited catalog.
• Your Amazon Music Unlimited subscription expired or was canceled.
• You haven’t used the app while connected to a wireless network in the past month.
• You have recently updated the Amazon Music app and need to redownload your music. All your offline music will be re-downloaded in one go when you select the Download option. If you do not have a Wi-Fi connection currently, you can select the option to download when Wi-Fi is available and the download will be queued.

Relate Help Topics

• Download Music for Offline Playback Using the Android App
• Download Music for Offline Playback Using the iOS App